01 Overview
Thinkub Labs Private Limited ("Thinkub", "we", "us", "our") is committed to protecting the personal data of every individual who interacts with us — whether as a website visitor, an enquiry lead, a client, or a user of any Thinkub product.
This Privacy Policy applies to:
- The Thinkub website at thinkub.in and all associated subdomains;
- All Thinkub products including WorkQue, Creators, AR360, Balcony Ads, ERPGO, and Cardex;
- All professional services engagements where personal data is shared with or processed by Thinkub;
- All marketing and communications activities conducted by Thinkub.
By using our website, products, or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with its terms, please discontinue your use of our digital properties and services.
02 Who We Are
For the purpose of applicable data protection law, the data controller is:
03 Data We Collect
Depending on how you interact with Thinkub, we may collect the following categories of personal data:
3.1 Identity & Contact Data
- Full name, job title, and company name
- Email address (business or personal)
- Phone / mobile number
- Postal address (if provided for billing or correspondence)
3.2 Enquiry & Interaction Data
- Messages submitted through our contact or enquiry forms
- Service or product interest you have indicated
- Records of communications between you and Thinkub (emails, calls, meetings)
3.3 Account & Product Data
- Account credentials (username, hashed password) for Thinkub product accounts
- Product usage data, feature interaction logs, and session metadata
- Files, content, and data you upload or create within a Thinkub product
3.4 Technical & Usage Data
- IP address, browser type and version, device type and operating system
- Pages visited, time spent on pages, referral URLs
- Clickstream data and interaction heatmaps (where analytics tools are active)
- Cookie identifiers and similar tracking technologies (see Section 11)
3.5 Transaction & Billing Data
- Invoice details, payment records, and GST information
- We do not store full card numbers or bank account details — payment processing is handled by third-party payment gateways
3.6 Sensitive Data
Thinkub does not intentionally collect any special categories of sensitive personal data (such as health information, biometric data, or information about religious beliefs). If the nature of a specific service engagement requires handling such data, a separate Data Processing Agreement will be executed.
04 How We Collect Your Data
| Source | Examples |
|---|---|
| Directly from you | Contact forms, enquiry submissions, account registration, email correspondence, phone calls, video meetings |
| Automatically | Website cookies, server logs, analytics tools, product usage telemetry |
| Third parties | LinkedIn, referral partners, event organisers where you have shared your details with us |
| Publicly available sources | Business directories, company websites, professional profiles (for B2B outreach only) |
05 Why We Use Your Data
We use the personal data we collect for the following purposes:
5.1 To Provide Our Services
- To respond to your enquiries and provide quotes or proposals
- To deliver consulting, technology, and staffing services under agreed engagements
- To create and manage your Thinkub product account
- To process payments and issue invoices
- To provide technical support and maintenance
5.2 To Communicate With You
- To send service-related notifications, updates, and alerts
- To respond to queries, complaints, or feedback
- To send newsletters, product updates, or industry insights (only with your consent or where we have a legitimate interest)
5.3 To Improve Our Products & Services
- To analyse how our website and products are used and identify areas for improvement
- To conduct user research and testing (with consent where required)
- To develop new features, products, and services
5.4 To Meet Legal & Compliance Obligations
- To comply with applicable Indian laws and regulations, including tax and accounting obligations
- To detect, prevent, or investigate fraud, misuse, or unlawful activities
- To enforce our Terms & Conditions and other legal agreements
06 Legal Basis for Processing
Thinkub processes personal data under the following legal bases as applicable under the Digital Personal Data Protection Act, 2023 (India) and other applicable laws:
| Processing Activity | Legal Basis |
|---|---|
| Responding to an enquiry or contact form submission | Consent / Legitimate Interest |
| Delivering contracted services | Contractual Necessity |
| Processing payments and billing | Contractual Necessity / Legal Obligation |
| Sending service-related communications | Contractual Necessity |
| Sending marketing communications | Consent (opt-in) |
| Website analytics and improvement | Legitimate Interest / Consent |
| Fraud prevention and security | Legitimate Interest / Legal Obligation |
| Compliance with legal obligations | Legal Obligation |
07 Sharing Your Data
Thinkub does not sell, rent, or trade your personal data. We may share it only in the following limited circumstances:
7.1 Service Providers & Processors
We engage trusted third-party vendors who process data on our behalf under strict confidentiality and data processing agreements. These include:
- Cloud hosting providers — for secure storage and infrastructure
- Payment gateways — for processing transactions securely
- Email and communication tools — for sending service and marketing emails
- Analytics platforms — for website and product usage insights
- Customer support tools — for managing enquiries and support tickets
All such vendors are contractually prohibited from using your data for their own purposes.
7.2 Professional Advisors
We may share data with our lawyers, auditors, and other professional advisors where necessary, subject to professional confidentiality obligations.
7.3 Legal Requirements
We may disclose personal data where required by law, court order, regulatory authority, or government body. Where legally permissible, we will notify you of such a request before complying.
7.4 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets, personal data may be transferred to the relevant third party. We will ensure the receiving entity provides equivalent data protection safeguards and notify affected individuals.
08 International Data Transfers
Thinkub is headquartered in Chennai, India. Your personal data is primarily stored and processed in India. However, some of our third-party service providers operate internationally and may process your data in other countries.
Where data is transferred outside India, we take steps to ensure appropriate safeguards are in place, including:
- Contractual clauses requiring the recipient to protect data to Indian legal standards;
- Selecting providers in jurisdictions with adequate data protection laws;
- Verifying that recipients maintain appropriate technical and organisational security measures.
09 Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. Our general retention guidelines are:
| Data Category | Retention Period |
|---|---|
| Enquiry and contact form data | 3 years from last contact |
| Client engagement records | 7 years (for tax and legal compliance) |
| Product account data | Duration of subscription + 1 year after termination |
| Invoice and billing records | 8 years (as required under Indian tax law) |
| Website analytics data | 26 months (rolling) |
| Marketing consent records | Until consent is withdrawn + 2 years for compliance records |
When data is no longer needed, we securely delete or anonymise it so it can no longer be linked to an individual.
10 Security
Thinkub implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our measures include:
- Encryption of data in transit (TLS/HTTPS) and at rest;
- Access controls and role-based permissions to limit data access to authorised personnel;
- Regular security reviews of systems and infrastructure;
- Secure password policies and multi-factor authentication for internal systems;
- Third-party vendor security assessments before onboarding;
- Incident response procedures for detecting and responding to data breaches.
While we take all reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. You provide personal data to us at your own risk, and we cannot guarantee absolute security.
11 Cookies & Tracking Technologies
Thinkub uses cookies and similar technologies on our website and products to provide core functionality, improve performance, and understand how visitors interact with our digital properties.
11.1 What Are Cookies?
Cookies are small text files stored on your device by your browser when you visit a website. They allow websites to remember information about your visit, such as your preferences and session state.
11.2 Types of Cookies We Use
| Type | Purpose | Can be disabled? |
|---|---|---|
| Essential | Required for the website and products to function correctly — including session management and security features. | No — essential for operation |
| Performance & Analytics | Help us understand how visitors use the site (e.g. pages visited, time on site). Data is aggregated and anonymised where possible. | Yes — via cookie settings |
| Functional | Remember your preferences such as language, region, and form data to improve your experience. | Yes — via cookie settings |
| Marketing | Used to deliver relevant advertisements and measure campaign effectiveness. Only enabled with your explicit consent. | Yes — consent required |
11.3 Managing Cookies
You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of our website and products. Instructions for managing cookies in common browsers:
- Chrome — Settings → Privacy and Security → Cookies and other site data
- Firefox — Settings → Privacy & Security → Cookies and Site Data
- Safari — Preferences → Privacy → Manage Website Data
- Edge — Settings → Cookies and Site Permissions → Cookies and Site Data
12 Your Data Rights
Under the Digital Personal Data Protection Act, 2023 (India) and other applicable law, you have the following rights with respect to your personal data:
Right of Access
Request a copy of the personal data we hold about you and information about how we use it.
Right to Rectification
Request that we correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure
Request deletion of your personal data where it is no longer necessary or where you withdraw consent.
Right to Object
Object to our processing of your data where we rely on legitimate interests or for direct marketing.
Right to Portability
Receive your personal data in a structured, machine-readable format and transfer it to another provider.
Right to Restrict Processing
Request that we restrict how we use your data while a dispute or correction request is being resolved.
Right to Withdraw Consent
Withdraw any consent you have previously given at any time, without affecting prior lawful processing.
Right to Lodge a Complaint
File a complaint with the Data Protection Board of India if you believe we have not handled your data appropriately.
To exercise any of these rights, please contact us at info@thinkub.in. We will respond within 30 days. We may need to verify your identity before processing your request.
13 Children's Privacy
Thinkub's website, products, and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect personal data from children under 18.
If you are a parent or guardian and believe that your child has provided personal data to us without your consent, please contact us immediately at info@thinkub.in and we will take prompt steps to delete the information.
14 Third-Party Links & Services
Our website and products may contain links to third-party websites, plugins, and services. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party entities and are not responsible for their privacy practices.
We encourage you to review the privacy policy of every website or service you visit or use. This Privacy Policy applies solely to data collected by Thinkub.
15 Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or our services. When we make material changes, we will:
- Update the "Last updated" and "Effective" dates at the top of this page;
- Post a prominent notice on our website or within our products;
- Where appropriate, notify you directly by email.
Your continued use of our website, products, or services after any changes take effect constitutes your acceptance of the updated Privacy Policy. We recommend checking this page periodically.
16 Contact & Data Protection
If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us using any of the following methods:
Thinkub Labs Private Limited — Privacy Enquiries
We aim to acknowledge all privacy-related requests within 3 business days and resolve them within 30 days. For unresolved complaints, you may also contact the Data Protection Board of India once operational under the Digital Personal Data Protection Act, 2023.